Privacy Policy

Last updated: 1 May 2026

At Adriason Homestays, we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our website at homestay.adriason.co.uk.

Information We Collect

We collect the following categories of personal data:

  • Personal Identification Data: Name, email address, phone number, and mailing address when you create an account or make a booking.
  • Booking Data: Check-in and check-out dates, number of guests, special requests, and communication with hosts related to your reservation.
  • Payment Data: Payment card details and transaction records. Card data is processed securely by our payment providers (Stripe and PayPal) and is not stored on our servers.
  • Technical Data: IP address, browser type and version, device information, operating system, referring URLs, pages visited, and time spent on our site.
  • Cookies & Tracking Data: Information collected through cookies and similar technologies, as described in our Cookie Policy.

How We Use Your Data

We use your personal data for the following purposes:

  • Processing Bookings: To confirm, manage, and fulfil your reservations, including communicating with hosts on your behalf.
  • Communication: To send booking confirmations, updates, reminders, and respond to your enquiries.
  • Account Management: To create and maintain your user account, remember your preferences, and personalise your experience.
  • Marketing (with consent): To send promotional emails, newsletters, and offers about our services. You may unsubscribe at any time by clicking the unsubscribe link in our emails.
  • Improving Our Services: To analyse usage patterns, conduct research, and improve our website and booking experience.
  • Security & Fraud Prevention: To detect and prevent fraudulent transactions and protect the integrity of our platform.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Data Sharing

We do not sell your personal data to third parties. We may share your information with:

  • Payment Processors: Stripe and PayPal, who process payments on our behalf in accordance with their own privacy policies.
  • Property Hosts: Limited booking-related information (name, contact details, check-in dates, special requests) is shared with the host of the property you book, solely to facilitate your stay.
  • Service Providers: Trusted third-party companies that assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, analytics services).
  • Legal Requirements: Where required by law, regulation, legal process, or governmental request.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Specifically:

  • Booking records are retained for a minimum of 6 years for tax and accounting compliance.
  • Account data is retained while your account is active and for a reasonable period thereafter.
  • Marketing data is retained until you withdraw consent or unsubscribe.

Your Rights (GDPR)

Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you have the following rights:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request correction of inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your personal data where there is no legitimate reason for us to continue processing it.
  • Right to Data Portability: You can request a machine-readable copy of your data to transfer to another service.
  • Right to Object: You can object to processing based on legitimate interests or direct marketing.
  • Right to Restrict Processing: You can request that we limit how we use your data in certain circumstances.
  • Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond within one month of receiving your request.

Cookies

We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Regular security audits and vulnerability assessments.
  • Access controls limiting data access to authorised personnel only.
  • Secure payment processing through PCI-DSS compliant providers.

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Contact / Data Protection Officer

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.